Markets Served

The components of Health Navigator, either individually or collectively, serve a variety of telehealth markets including medical call centers, answering service companies, consumer eHealth, telemedicine providers, physicians and medical students and electronic health record companies.

The key to the proprietary database architecture is that the components – Clinical Concepts, Natural Language Processing, Clinical Documentation Support, and Diagnosis Engine – can be utilized in total or independently by a variety of markets depending upon the business objective desired.  Our team of professionals will work with you to determine the best solution fit and integration into your desired workflow.

Answering Services

Provides a clinical safety net for non-clinicians when capturing a caller’s reason for call

The primary responsibility of most physician answering service personnel is to answer the call and document a message for the physician. Many times the call center personnel may not be able to identify the urgency of the situation with the caller. Based on the “reason for the call”, Health Navigator’s Natural Language Processing engine can identify the coded chief complaint(s) ranked by acuity. This process provides the non-clinical personnel with a safety net. In other words, the answering service staff doesn’t have to rely on their own judgment regarding the urgency because the Health Navigator tool set will provide them guidance.

Provides a standardized and structured call flow

The Health Navigator suite of products provides a standardized call flow yet completely configurable user interface.  The product components are delivered via API allowing you to build the content into your existing application. A standardized call flow ensures that no matter who is speaking with the patient, the information will be documented in the same manner.

Provides an acuity-ranked list of coded chief complaints for the medical provider

Health Navigator was designed to assist telemedicine providers with quickly identifying and capturing a patient’s chief complaint while also codifying the encounter. Prior to Health Navigator there wasn’t any taxonomy of chief complaints. ICD9 and ICD10 codes are diagnosis terminology not presenting problem terminology.  The Health Navigator database of coded chief complaints covers 99.8% of the reasons for visits.

Consumer e-Health

Delivers patient-friendly and consistent health information to patients

The Health Navigator modules of Natural Language Processing, Clinical Documentation Support and Diagnosis Engine combine to provide a powerful symptom checking application.  Questions regarding symptoms are displayed in patient friendly language and can be presented in groups or individually.

Since the content is being consumed via API into your application, you can choose how to present the health information to patients. The database also provides information for every diagnosis regarding what type of provider/specialist they should see and where the particular condition can be seen and handled; urgent care vs retail clinic, for example.

Provides a standardized and structured call flow

The Health Navigator suite of products provides a standardized call flow yet completely configurable user interface.  The product components are delivered via API allowing you to build the content into your existing application. A standardized call flow ensures that no matter who is speaking with the patient, the information will be documented in the same manner.

Positions e-Health providers as leaders in clinical quality

We know that every medical encounter begins with a chief complaint – why are you seeing the doctor? Through use of Natural Language Processing to capture the patient’s complaint(s), a coded chief complaint is presented to the provider also providing them with the associated ICD9, ICD10 and SNOMED codes. Along with the 16,000 alternate terms (including Spanish alternate terms) in the database, the provider is assured of accurate coding and documentation. The database also contains 5,000 PubMed references that cross-walk back to the diagnosis and over 20,000 credible Internet resources that are cross-walked back to the chief complaint.